Understanding the Transcript

Understanding the Transcript

Assessment

Interactive Video

English, Fun, Life Skills

1st - 3rd Grade

Hard

Created by

Olivia Brooks

FREE Resource

The video tutorial demonstrates a customer service interaction where a salesperson greets a customer, confirms their shoe size, and concludes with expressions of gratitude.

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the initial response given by the speaker?

Yes, can I help you?

Sure

Thank you

Oh

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which phrase indicates the speaker's willingness to assist?

Oh

Sure

Thank you

Yes, can I help you?

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the speaker confirm about the customer?

The customer's name

The customer's address

The customer's shoe size

The customer's order

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does the speaker express gratitude?

Yes, can I help you?

Oh

Thank you

Sure

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the final word spoken in the conversation?

Thank you

Yes, can I help you?

Oh

Sure