Guest Interaction and Experience at The Ocean Club

Guest Interaction and Experience at The Ocean Club

Assessment

Interactive Video

Fun, Business, Life Skills

5th - 8th Grade

Hard

Created by

Liam Anderson

FREE Resource

The video begins with a musical introduction and a greeting at the Ocean Club. A guest interacts with the staff, expressing impatience. Security is alerted to the car park. Finally, the guest checks in, mentioning a spur-of-the-moment reservation.

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the initial setting of the video?

A bustling city street

A quiet library

The Ocean Club

A busy airport

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the guest express when first interacting with the staff?

Happiness

Confusion

Impatience

Excitement

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is announced during the musical interlude?

A security alert

A dinner reservation

A weather update

A flight delay

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the guest mention about their check-in?

It was a last-minute decision

They have a special request

They are staying for a week

It was planned weeks in advance

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does the guest feel about their reservation?

Indifferent

Very disappointed

Slightly hesitant

Completely satisfied