Customer Service Skills Assessment

The video tutorial covers the challenges of dealing with difficult customers in the airbrushing business. Mike, an airbrush artist, struggles with customer expectations and is sent to a pawn shop to learn customer service skills from Rick Harrison. The training involves practical exercises in customer interaction, emphasizing the importance of communication and professionalism. The tutorial highlights the need for artists to balance their creative skills with effective customer service to succeed in their business.

Why does Mike feel the customer's request is not worth his time?

• The customer is very polite.

• Mike does not like airbrushing.

• The customer is asking for too much work for too little money.

• The customer is offering too much money.

What does Mike initially refuse to do for the customer?

• Draw on a piece of paper

• Talk to the customer

• Offer a discount

• Work on weekends

What does Danny suggest Mike needs to improve?

• His airbrushing skills

• His customer service skills

• His drawing skills

• His time management skills

Who does Danny send Mike to for a crash course in customer service?

• A local artist

• A customer service expert

• Rick Harrison

• A business school

What is the first thing Rick asks Mike to change?

• His hairstyle

• His attitude

• His shirt

• His shoes

According to Rick, what is half the game in customer service?

• Looking like you know what you're talking about

• Having the best products

• Being the fastest worker

• Offering the lowest prices

What does Rick emphasize when interacting with customers?

• Talking about personal life

• Ignoring them

• Being polite and clear

• Being aggressive

What does Rick suggest is important for appearing professional?

• Using technical jargon

• Wearing expensive clothes

• Looking like you know what you're talking about

• Having a clean workspace

What mistake does Mike make when interacting with a customer?

• He gives the wrong product.

• He offers a product for free.

• He quotes an incorrect price.

• He refuses to talk to the customer.

What advice does Rick give Danny about Mike?

• Send him to another shop

• Promote him to manager

• Give him a raise

• Keep him away from customers