Leadership and Intangibles in the 21st Century

The video discusses the importance of what we count in leadership, using Vivien's story to highlight emotional connections. It explores lessons from economic downturns and Maslow's hierarchy, introducing the transformation pyramid. The value of intangibles in business is examined, with Bhutan's Gross National Happiness as a case study. The concept of emotional equations is introduced, and the video concludes by redefining success and emphasizing the importance of intangibles.

What was the main source of joy for Vivian in her job?

• Receiving promotions

• Creating emotional connections

• Earning a high salary

• Cleaning toilets

What inspired the speaker to create the transformation pyramid?

• A leadership workshop

• A conversation with Vivian

• Maslow's hierarchy of needs

• A business seminar

What is a common challenge for business leaders regarding intangibles?

• Finding new employees

• Measuring intangible assets

• Increasing production

• Reducing costs

What unique approach does Bhutan take towards happiness?

• Creating conditions for happiness

• Directly creating happiness

• Ignoring happiness metrics

• Focusing on economic growth

What did the King of Bhutan propose as an alternative to GDP?

• Gross Domestic Happiness

• Gross National Happiness

• Gross National Product

• Gross National Income

What did the speaker learn from the King of Bhutan?

• The benefits of a monarchy

• The need for economic isolation

• The value of happiness as a metric

• The importance of GDP

What does the speaker suggest is needed in the modern world?

• More tangible metrics

• A focus on manufacturing

• A new way to count intangibles

• Increased agricultural output

What does the speaker believe is the role of leaders in relation to intangibles?

• To measure only tangible results

• To ignore them

• To value and measure intangibles

• To focus solely on profits

What is the speaker's view on the relationship between employee happiness and business profits?

• They are unrelated

• Happiness decreases profits

• Profits are more important than happiness

• Happiness can lead to higher profits

What does the speaker suggest about the current tools used to measure success?

• They are perfectly adequate

• They focus too much on intangibles

• They are outdated and need expansion

• They are too complex