MORE Phrases For Formal Emails - Business English

This video tutorial provides useful phrases for formal emails, covering how to ask for clarification, highlight important information, reply to requests, make complaints, and apologize. It aims to enhance communication skills in professional settings by offering practical examples and guidance on crafting effective email responses.

What is a polite way to ask for clarification in a formal email?

• Can you explain this?

• Would you mind clarifying the following points?

• What do you mean?

• Please tell me more.

Which phrase can be used to emphasize important information in an email?

• You might want to ignore this.

• This is not important.

• I hope you understand.

• Please pay particular attention to the first two pages of the attachment.

How can you request more information about a company's services?

• I have all the details I need.

• Please stop sending information.

• I don't need more details.

• Could you please send me further information on your sales training courses?

What is an appropriate way to respond positively to a request?

• This is not possible.

• We are unable to fulfill your request.

• I am afraid we cannot help.

• We are pleased to inform you that your request has been accepted.

Which phrase is suitable for making a formal complaint?

• I am writing to complain about the delivery we received earlier today.

• I don't like this.

• This is not good.

• I am unhappy.