Emotions (Organizational Behavior)

The video discusses the role of emotions in organizational behavior, highlighting how emotions are temporary feelings triggered by internal or external stimuli. It explains the impact of emotions on information processing and cognition, emphasizing the uniqueness of emotional responses among individuals. The video categorizes common emotions such as anger, fear, joy, love, sadness, and surprise. It also underscores the importance for managers to understand and manage emotions within an organizational environment by recognizing and influencing external factors that affect employees' emotional states.

What are emotions typically triggered by?

• Random occurrences

• Both internal and external stimuli

• External stimuli

• Only internal thoughts

What is the effect of emotions on information processing?

• They only affect memory retention

• They have no effect

• They enhance logical reasoning

• They can hinder or alter information processing

Which of the following is NOT a commonly identified category of emotion?

• Surprise

• Confusion

• Fear

• Joy

Why is it important for managers to understand emotions in the workplace?

• To increase their own emotional intelligence

• To predict employee behavior accurately

• To ensure employees are always happy

• To manage and influence the emotional states of employees

How can managers influence the emotions of their employees?

• By ignoring external factors

• By providing constant feedback

• By creating or eliminating external stimuli

• By controlling internal thoughts