Crisis Control: Keeping Your Promises

The video discusses the importance of promises and ethical communication, emphasizing that a promise is only as credible as the person making it. It highlights the historical value of promises, their role in business, and the ethical implications of breaking them. The video advises on breaking the habit of making false promises and stresses the need for clarity and honesty in communication. It also covers how to handle the aftermath of failed promises, emphasizing the power of apology and responsibility.

How were promises perceived a century ago compared to today?

• They were considered less important than today.

• They were not taken seriously at all.

• They were only important in personal relationships.

• They were seen as equivalent to legal agreements.

What is the ethical issue with saying one thing and doing another in business?

• It is encouraged for goal setting.

• It is considered a minor mistake.

• It is seen as a form of lying.

• It is a common business practice.

What is a key principle for maintaining ethical communication in the workplace?

• Focus on making excuses for failures.

• Say what you mean and mean what you say.

• Always prioritize personal gain.

• Avoid making any promises.

What should you do if you have a habit of telling people what they want to hear?

• Use it as a strategy for success.

• Only do it in personal situations.

• Break the habit and be honest.

• Continue as it is harmless.

What is the recommended response after failing to keep a promise?

• Blame others for the failure.

• Apologize and take responsibility.

• Make excuses to justify the failure.

• Ignore the situation.