Monitoring Threats to Psychological Safety

The video discusses threats to psychological safety, both from external parties and within the team. It emphasizes the importance of addressing inappropriate behavior and providing feedback. The video also highlights the role of language in managing stress and avoiding blame. Finally, it outlines steps to create a psychologically safe workplace, including fostering inclusion and monitoring safety levels.

What is a recommended approach when dealing with aggressive behavior from clients or suppliers?

• Avoid any interaction with them.

• Set clear boundaries and provide warnings.

• Respond aggressively to assert dominance.

• Ignore the behavior and hope it stops.

What should a team leader do when a team member's behavior is inappropriate despite agreeing to ground rules?

• Publicly criticize the team member.

• Ignore the behavior to avoid conflict.

• Provide private, specific feedback promptly.

• Wait for the behavior to change on its own.

In a high-stress team environment, what type of language should be used to address mistakes?

• Use technical jargon to sound professional.

• Ignore the mistakes to maintain harmony.

• Focus on finding solutions for improvement.

• Blame individuals for their errors.

Why is developing a sense of inclusion important in creating psychological safety?

• It helps in reducing the workload.

• It ensures team members feel they belong.

• It allows for more hierarchical control.

• It increases competition among team members.

What is a crucial step in maintaining psychological safety in virtual teams?

• Avoid monitoring team interactions.

• Focus solely on in-person teams.

• Rely on team members to self-regulate.

• Regularly assess and monitor safety threats.