LEAD with Empathy

The video discusses essential leadership skills, emphasizing the importance of listening, responding with empathy, asking questions, and providing clear direction. It highlights the need for leaders to be attentive, empathetic, and open-minded, using examples like Jacinda Ardern to illustrate effective leadership. The video also stresses the significance of seeking feedback and having a clear plan of action to instill confidence and set an example for others.

Which of the following is NOT one of the four essential skills a leader must excel in during tough times?

• Listening

• Delegating tasks

• Responding with empathy

• Asking questions

What should leaders focus on to understand the concerns of their team?

• Verbal and non-verbal cues

• Company policies

• Their own opinions

• Financial reports

How should leaders respond to the emotions of their team members?

• Using cliches

• By ignoring them

• With care and compassion

• With judgment

Why is it important for leaders to ask questions?

• To show authority

• To avoid making decisions

• To seek input and feedback

• To assume they know everything

What is a key outcome of providing clear direction as a leader?

• Creating dependency

• Instilling confidence

• Instilling confusion

• Avoiding responsibility