Families are facing bank holiday weekend without money in bank accounts, after technical problems with HSBC computer net

The transcript discusses a banking glitch affecting HSBC customers, delaying salaries and payments. Customers expressed frustration on social media, and advice was given to visit banks in person for resolution. The BACS system, crucial for processing payments, was identified as the source of the issue. Other banks like NatWest and RBS have faced similar technical problems. HSBC apologized and promised to process payments quickly and compensate affected customers.

What was the main reason the family couldn't go on their planned trip to Scotland?

• A banking glitch delayed their salary payment.

• They decided to save money.

• Their car broke down.

• They had a family emergency.

What is the BACS system primarily used for?

• Calculating interest rates.

• Managing stock market trades.

• Handling direct debits and digital financial transactions.

• Processing international transactions.

What percentage of household bills in the UK are paid using direct debit?

• 50%

• 90%

• 71%

• 85%

Which bank launched an investigation in June due to a technical glitch?

• HSBC

• Lloyds

• NatWest

• Barclays

What did HSBC promise to do for those affected by the glitch?

• Give a discount on future transactions.

• Offer a loan with no interest.

• Provide free financial advice.

• Refund every penny lost due to the glitch.