Communication Skills: PowerLESS vs PowerFUL Talk

The video discusses the concept of powerless communication and its impact on credibility, trustworthiness, and attractiveness. It identifies six types of powerless talk: hesitations, hedges, tag questions, disclaimers, accounts, and side particles. The video emphasizes the importance of eliminating these habits to enhance communication effectiveness. Strategies for removing powerless talk include identifying personal habits, pausing instead of using fillers, and practicing powerful speech.

What is the primary effect of using powerless communication?

• It enhances the speaker's credibility.

• It makes the speaker more persuasive.

• It reduces the speaker's trustworthiness.

• It increases the speaker's attractiveness.

Which of the following is considered a form of hesitation in speech?

• Saying 'um' or 'uh' during pauses

• Ending sentences with 'right?'

• Using the word 'actually' frequently

• Adding 'I think' before statements

How do hedges affect the impact of a statement?

• They make the statement more assertive.

• They reduce the statement's impact.

• They clarify the speaker's intention.

• They enhance the speaker's confidence.

What is a tag question?

• A question that uses 'like' frequently

• A question that ends with a phrase like 'isn't it?'

• A question that starts with 'why'

• A question that includes 'I guess'

What is the effect of using disclaimers in communication?

• They strengthen the speaker's argument.

• They show the speaker's confidence.

• They undermine the speaker's credibility.

• They make the speaker sound more mature.

Which of the following is an example of a side particle?

• Starting a sentence with 'don't get me wrong'

• Ending a sentence with 'right?'

• Using 'I think' before a statement

• Frequently saying 'basically'

What is a key strategy for practicing powerful communication?

• Using more fillers to sound natural

• Identifying and removing personal speech habits

• Using disclaimers to show open-mindedness

• Adding more tag questions to engage listeners