P.F. Chang's CEO Says They're Hiring and Paying Bonuses

The video discusses the challenges faced by the restaurant industry, particularly during the COVID-19 pandemic. It covers issues like supply chain disruptions, food costs, labor market imbalances, and wage inflation. The CEO of PF Chang's shares insights on managing these challenges and highlights long-term changes in consumer behavior, such as increased off-premise sales. The video also touches on menu adjustments to cater to dietary trends like vegan and gluten-free options.

What was one of the initial challenges faced by PF Chang's CEO during the pandemic?

• Introducing a new menu

• Transitioning from dining to off-premise services

• Hiring new staff

• Expanding the restaurant chain

What is a major cause of the supply chain issues mentioned in the video?

• Increased competition

• Factory shutdowns during COVID-19

• High demand for luxury items

• Lack of transportation

What is the CEO's perspective on the supply chain issues?

• They are a long-term problem

• They are a short-term issue that is being managed

• They are not affecting the business

• They are caused by poor management

How is PF Chang's addressing the labor market challenges?

• Increasing menu prices

• Hiring international workers

• Offering signing bonuses and focusing on work-life balance

• Reducing restaurant hours

What is one strategy mentioned to make PF Chang's an attractive employer?

• Providing flexible working hours

• Giving employees the 4th of July off

• Increasing annual bonuses

• Offering free meals to employees

What permanent change in consumer behavior is highlighted by the CEO?

• Desire for more luxury dining options

• Shift towards home-cooked meals

• Increased comfort with online ordering and delivery

• Preference for in-dining experiences

How has PF Chang's adapted its menu to accommodate dietary preferences?

• By eliminating all meat products

• By reducing portion sizes

• By offering only traditional Chinese dishes

• By introducing a gluten-free menu and vegetarian items