Using Data Effectively and Avoiding Biases

The video tutorial emphasizes the importance of critical thinking, a skill highly valued by employers. It outlines four ways to develop critical thinking: using data effectively, minimizing biases, assessing others' views constructively, and avoiding manipulation. An example is given of a non-critical response to a client complaint, highlighting the need for data collection and analysis before decision-making. The tutorial also discusses evaluating data reliability, focusing on who conducted the research and how data was collected. The key takeaway is ensuring reliable data for informed decisions.

Which of the following is NOT a way to develop critical thinking skills?

• Using data effectively

• Minimizing personal biases

• Constructively assessing others' views

• Letting emotions drive decisions

In the given scenario, what is the first step in applying critical thinking?

• Blaming the courier company

• Collecting and analyzing information

• Ignoring the complaint

• Immediately changing procedures

What should you do to ensure the information you collect is useful?

• Ask lots of questions

• Rely on assumptions

• Act on impulse

• Avoid talking to staff

Why might data praising a product be unreliable?

• It includes diverse age groups

• It was collected by a third party

• It is based on outdated research

• It was conducted by the manufacturer

What is a potential issue with data collected only from seniors?

• It is more reliable than other data

• It is too expensive to collect

• It is always biased

• It may not apply to other age groups