The video tutorial demonstrates a real English conversation scenario involving a call to a local council about waste and recycling services. It includes a role play exercise where viewers practice both customer and council roles, focusing on inquiries about garden waste collection, subscription fees, and service details. The tutorial aims to enhance conversational skills in practical situations.

Why might residents of the UK need to contact their local council?

• To apply for a passport

• To inquire about local events

• To discuss waste and recycling collections

• To report a crime

What is the annual cost for a garden waste bin subscription?

• £50

• £82

• £120

• £100

How much waste can the garden waste bin hold?

• 300 litres

• 240 litres

• 180 litres

• 120 litres

What is the collection frequency for the garden waste?

• Daily

• Monthly

• Fortnightly

• Weekly

What specific garden features does the resident mention?

• A large pond

• A tall hedge and a wisteria

• A vegetable garden

• A rock garden

What role does the viewer play in the role-playing exercise?

• Both the council person and the resident

• The resident only

• An observer

• The council person only

What is the purpose of the role-playing exercise?

• To memorize the conversation

• To learn about different councils

• To practice speaking English

• To reinforce understanding of the conversation