Roles of a Store Manager and Store Clerk

The video discusses the roles and responsibilities of store clerks and managers. It begins with a personal shopping story, highlighting the helpfulness of store clerks. The video then delves into the various tasks clerks perform, such as customer service, managing inventory, and maintaining store cleanliness. It also covers the extensive duties of store managers, including hiring, training, supervising staff, and handling financial tasks. The video concludes by emphasizing the complexity of these roles and the importance of continuous learning.

What is one of the key qualities a store clerk should possess?

• Ability to work independently

• Strong mathematical skills

• Good interpersonal skills

• Technical expertise

Which task is NOT typically expected of a store clerk?

• Running the cash register

• Keeping the store clean

• Designing store layouts

• Answering customer queries

What is a significant part of a store clerk's job in a clothing store?

• Handling customer complaints

• Organizing seasonal inventory

• Conducting market research

• Managing online sales

What is one of the primary responsibilities of a store manager?

• Designing marketing campaigns

• Hiring and training employees

• Setting product prices

• Developing new products

Why might a store manager consider relocating a store?

• To hire more staff

• To reduce rental costs

• To increase store size

• To change the store's name