CLEAN : Hotel receptionists aim for the stars at world championship

CLEAN : Hotel receptionists aim for the stars at world championship

Assessment

Interactive Video

Life Skills

10th Grade - University

Hard

Created by

Quizizz Content

FREE Resource

The video covers various aspects of hotel management, including the check-out process, room features, and customer service. It highlights the importance of professional development and skills in the hospitality industry, sharing personal experiences and insights into career opportunities. The video emphasizes flexibility, creativity, and understanding guest needs, offering a comprehensive view of the hotel reception profession.

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7 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main focus of the initial interaction between the guest and the hotel staff?

Discussing the weather

Checking out and room details

Planning a city tour

Arranging a taxi

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What additional service is mentioned that the hotel offers to guests?

Spa treatments

Business cards

Guided tours

Gym access

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a key skill mentioned for handling difficult guests?

Flexibility

Strictness

Ignoring them

Offering discounts

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is emphasized as important for hotel staff in terms of guest interaction?

Being creative and understanding guest needs

Offering free meals

Following strict protocols

Avoiding guest interaction

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What personal aspiration is mentioned in the context of the hotel industry?

Becoming a travel agent

Writing a book

Designing a hotel

Opening a restaurant

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the speaker mention as a benefit of participating in hotel management competitions?

Winning cash prizes

Meeting celebrities

Networking opportunities worldwide

Free travel

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the speaker's goal in representing Switzerland in the hotel industry?

To win awards

To make hotel reception more attractive

To travel the world

To become famous