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The video begins with the speaker apologizing to the audience, repeating the phrase 'sorry guys' twice.

Which of the following is a key element of an effective apology?

• Blaming others

• Acknowledging the mistake

• Ignoring the issue

• Making excuses

What is a common mistake people make when apologizing?

• Being defensive

• Offering a solution

• Taking responsibility

• Being sincere

How can an apology help in a professional setting?

• By building trust

• By creating conflict

• By increasing misunderstandings

• By reducing productivity

What should you avoid when giving an apology?

• Minimizing the impact

• Listening to the other person

• Expressing regret

• Explaining your actions

Why is it important to apologize in communication?

• To avoid responsibility

• To maintain relationships

• To show weakness

• To confuse the listener