Oscar Pistorius in court to face charges of killing his girlfriend, Reeva Steenkamp

The video begins with the speaker apologizing twice, indicating a possible interruption or mistake at the start. The transcript is brief and does not provide further context or content.

Why are apologies considered important in communication?

• They are a form of manipulation.

• They help in building trust and repairing relationships.

• They are a way to avoid taking responsibility.

• They make the other person feel guilty.

In which scenario is an apology most necessary?

• When you are feeling happy.

• When you are trying to win an argument.

• When you want to make a good impression.

• When you have unintentionally hurt someone's feelings.

What is a key element of an effective apology?

• Making excuses.

• Expressing genuine remorse.

• Ignoring the issue.

• Blaming the other person.

How can apologies help in conflict resolution?

• By acknowledging mistakes and fostering understanding.

• By escalating the situation.

• By avoiding the issue altogether.

• By making the other person feel inferior.

What should be avoided in a sincere apology?

• Offering a solution to the problem.

• Taking responsibility for your actions.

• Using vague language and shifting blame.

• Expressing empathy towards the affected person.