CLEAN : Turning 90 queen hailed as Britains rock of strength

The video consists of a brief apology, indicating a possible error or misunderstanding.

Why are apologies considered important in communication?

• They help to express gratitude.

• They can mend relationships.

• They are used to end conversations.

• They are a form of greeting.

In which situation is an apology most likely necessary?

• When you are giving a compliment.

• When you have completed a task.

• When you have unintentionally hurt someone.

• When you are meeting someone for the first time.

What is a key element of delivering an effective apology?

• Ignoring the feelings of the other person.

• Making excuses for your actions.

• Being sincere and acknowledging the mistake.

• Using complex vocabulary.

How can a sincere apology impact a relationship?

• It can make the relationship more formal.

• It can lead to misunderstandings.

• It can strengthen the bond.

• It can create more distance.

What might be a consequence of an insincere apology?

• It can improve trust.

• It can damage the relationship further.

• It can lead to immediate forgiveness.

• It can make the apology unnecessary.