Managing the Push for Digital Acceleration

The video discusses PagerDuty's role in managing increased incidents due to the pandemic and remote work. It highlights the challenges businesses face with rising online traffic and the importance of quick incident resolution. The speaker also talks about acquiring Run Deck and the complexities of managing a remote workforce, emphasizing the need for effective communication and adaptation.

What is one of the main reasons for the increase in incidents on online platforms during the pandemic?

• More people working from home

• Decrease in online traffic

• Improved technology

• Reduced customer expectations

How does PagerDuty help its customers manage incidents?

• By providing financial support

• By reducing the number of employees

• By using software and machine learning

• By offering free consultations

What was a significant challenge faced by PagerDuty during the acquisition of Run Deck?

• Inability to visit the company in person

• Technical incompatibility

• Lack of financial resources

• Resistance from existing employees

What strategy did the CEO emphasize for maintaining team connection in a remote work setting?

• Reducing communication

• Increasing regular communication

• Focusing solely on video calls

• Avoiding any form of digital communication

What personal experience did the CEO share about managing work and family communication?

• Ensuring daily communication with her daughter

• Letting days go by without communication

• Traveling less than 50% of the time

• Avoiding work-related travel completely