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Why are apologies considered important in communication?

• They are only necessary in formal settings.

• They help in building trust.

• They are a sign of weakness.

• They make conversations longer.

In which scenario is an apology most likely needed?

• When you have done something wrong.

• When you are feeling happy.

• When you are giving a presentation.

• When you are meeting someone new.

What is a potential outcome of a sincere apology?

• It can lead to more misunderstandings.

• It can worsen the conflict.

• It can make the other person angry.

• It can help resolve the conflict.

How can apologies affect relationships?

• They can strengthen bonds.

• They can damage trust.

• They can make relationships more formal.

• They are irrelevant to relationships.

What is a common misconception about apologies?

• They are a sign of strength.

• They are unnecessary in personal relationships.

• They can help in conflict resolution.

• They are only needed in professional settings.