Prince Charles visits Fitzalan High School in Cardiff

The video begins with an apology, setting a polite tone for the tutorial.

Why are apologies considered important in communication?

• They help in resolving conflicts.

• They make people feel superior.

• They are a sign of weakness.

• They are unnecessary in most situations.

In which context might an apology have the most significant impact?

• When buying groceries.

• During a job interview.

• In a personal relationship.

• While watching a movie.

How can apologies affect relationships?

• They can strengthen trust.

• They always lead to arguments.

• They are irrelevant to relationships.

• They make relationships weaker.

What is a key element of an effective apology?

• Blaming the other person.

• Expressing genuine remorse.

• Ignoring the issue.

• Making excuses.

What should be avoided when delivering an apology?

• Acknowledging the hurt caused.

• Offering a sincere explanation.

• Taking responsibility.

• Using vague language.