SEB's Former CEO Falkengren Displays Bank's New Chatbot

The video features Aida, who works in SEB's customer service, discussing her role in assisting with mobile bank ID issues and guiding new customers. She explains her work approach, emphasizing her ability to understand questions and provide answers based on her training. Aida describes herself as always available, service-minded, and eager to learn. She also shares a message about SEB's shareholder return achievement in 2016.

What is one of the main responsibilities of the customer service representative at SEB?

• Handling technical issues with mobile bank ID

• Overseeing loan approvals

• Managing investment portfolios

• Conducting financial audits

How does the representative describe their work availability?

• Part-time, weekdays only

• Available during business hours

• Always available, 24/7, 365 days a year

• Full-time, weekdays only

What quality does the representative emphasize about themselves?

• Indifferent and uninterested

• Strict and unyielding

• Service minded and eager to learn

• Casual and laid-back

What was the total shareholder return for SEB in 2016?

• 16%

• 10%

• 12%

• 14%

What is the tone of the final interaction in the transcript?

• Apologetic

• Indifferent

• Congratulatory

• Critical