Teenager stockshots

Why are apologies considered important in communication?

• They are a sign of weakness.

• They are unnecessary in most situations.

• They help in building trust.

• They make conversations longer.

In which scenario is an apology most likely needed?

• When you are giving a compliment.

• When you are feeling happy.

• When you have done something wrong.

• When you are meeting someone new.

What is a key element of an effective apology?

• Acknowledging the mistake.

• Making excuses.

• Blaming others for the mistake.

• Ignoring the issue.

How can apologies impact relationships?

• They have no effect on relationships.

• They always lead to arguments.

• They can strengthen relationships.

• They make relationships weaker.

What is a potential outcome of a sincere apology?

• Loss of respect.

• Resolution of issues.

• Indifference from others.

• Increased conflict.