CLEAN : Former HQ of party of ousted Tunisia dictator Ben Ali to reopen

The transcript consists of a brief apology, indicating a casual and informal communication.

Why are apologies considered important in communication?

• They are unnecessary in most situations.

• They are a sign of weakness.

• They help in building trust.

• They make conversations longer.

In which scenario is an apology most likely needed?

• When you have unintentionally hurt someone.

• When you have done nothing wrong.

• When you want to end a conversation.

• When you are trying to avoid responsibility.

What is a potential outcome of a sincere apology?

• It can lead to more conflicts.

• It can make you appear insincere.

• It can strengthen relationships.

• It can damage relationships.

Which of the following is NOT a reason to apologize?

• To acknowledge a mistake.

• To express regret.

• To manipulate someone.

• To restore trust.

What is a key element of an effective apology?

• Blaming others for the mistake.

• Denying any wrongdoing.

• Taking responsibility for your actions.

• Ignoring the issue.