Rail strikes continue to disrupt train journeys across the UK

The video features a brief apology from the speaker.

Why are apologies considered important in communication?

• They are only necessary in formal settings.

• They make conversations longer.

• They are a sign of weakness.

• They help in building trust.

In which scenario is an apology most likely needed?

• When you are giving a presentation.

• When you are meeting someone for the first time.

• When you are feeling happy.

• When you have done something wrong.

What is a potential effect of a sincere apology on a relationship?

• It can strengthen the bond.

• It can cause more arguments.

• It can make the relationship weaker.

• It has no effect.

Which of the following is NOT a reason to apologize?

• To restore trust.

• To express regret.

• To acknowledge a mistake.

• To make someone feel guilty.

How can apologies aid in conflict resolution?

• By escalating the conflict.

• By ignoring the issue.

• By avoiding communication.

• By acknowledging the issue and showing willingness to make amends.