The video tutorial explains the soft system methodology, a qualitative approach that applies system thinking to non-systemic situations. It involves creating a rich picture to understand the system's components and interactions, defining key systems, developing a conceptual model, and comparing it to the initial rich picture. The goal is to identify and implement feasible changes to improve the system as a whole.

What is the first step in applying system thinking to non-systemic situations?

• Comparing the rich picture with the conceptual model

• Identifying environmental constraints

• Investigating the problem

• Developing a conceptual model

In the context of system thinking, what does a 'rich picture' include?

• A detailed project timeline

• A list of stakeholders

• Information flows and communication channels

• Only the boundary structure

Which of the following is NOT a component to identify when defining key systems?

• The project timeline

• The reformation process

• The actor

• The customer

What is the purpose of developing a conceptual model in system thinking?

• To list all stakeholders

• To incorporate formal system concepts

• To create a detailed project plan

• To finalize the project budget

What is the final step in the soft system methodology?

• Defining environmental constraints

• Improving system interactivity

• Identifying the players

• Developing a rich picture