Mastering the Art of Upselling

The video discusses the skills required to be a successful salesperson, focusing on upselling as a key activity. Upselling involves suggesting additional products or services to customers to boost sales. It is illustrated with examples like offering larger sizes or additional items. The benefits of upselling include increased profitability for organizations and higher sales numbers for salespeople.

What is one of the key activities that can enhance a salesperson's success?

• Cold calling

• Upselling

• Market research

• Networking

How can upselling be described?

• Providing free samples

• Reducing the price of existing products

• Suggesting additional products or services

• Offering discounts to customers

Which of the following is an example of upselling?

• Providing a refund

• Suggesting a larger size of a product

• Offering a free trial

• Offering a loyalty card

What is one benefit of upselling for the organization?

• Decreased customer satisfaction

• Lower employee turnover

• Increased customer profitability

• Reduced marketing costs

How does upselling benefit the salesperson?

• It decreases their commission

• It guarantees customer loyalty

• It increases their total sales numbers

• It reduces their workload