Israeli tanks on border; missiles fired from Gaza

Why are apologies considered important in communication?

• They can mend relationships.

• They are used to end conversations.

• They help to express gratitude.

• They are a form of greeting.

In which scenario is an apology most likely necessary?

• When you arrive on time.

• When you forget a friend's birthday.

• When you complete a task early.

• When you receive a gift.

What is a potential outcome of a sincere apology?

• Increased tension in a relationship.

• Strengthened trust between individuals.

• A permanent end to communication.

• A misunderstanding of intentions.

Which of the following is NOT a reason to apologize?

• To acknowledge a mistake.

• To express regret.

• To show indifference.

• To repair a relationship.

How can apologies affect conflict resolution?

• They can help de-escalate tensions.

• They can escalate the conflict.

• They always lead to more arguments.

• They have no effect on conflicts.