VOICED : People of Kinshasa welcome back their postmen

In Kinshasa, residents have adapted to life without a reliable postal system for 30 years. Trust in the postal service eroded due to theft and inconsistencies. A revival was possible after employees settled for monthly salaries, and the service is now partially operational. However, it currently only handles international mail to Kinshasa, with plans to expand further.

What was a major reason for the erosion of trust in Kinshasa's postal service?

• Poor customer service

• High postal fees

• Frequent theft by postal workers

• Lack of modern technology

What did the postal employees agree to in order to resume services?

• Higher salaries

• Monthly salaries instead of backpay

• Better working conditions

• More vacation days

What is the postal service in Kinshasa dependent on for funding?

• International donations

• State funds from telecom fees

• Local taxes

• Private investors

What is one of the limitations of the current postal service in Kinshasa?

• No digital tracking system

• Inability to handle international mail

• Lack of trained staff

• Limited to Kinshasa for now

What steps have been taken to improve the postal service in Kinshasa?

• Hiring of international consultants

• Renovation of post offices and new delivery routes

• Introduction of drones for delivery

• Implementation of a new digital system