Delivering Sensational Customer Service

The video tutorial emphasizes the importance of sensational service in business. It highlights the need for emotional connections with customers, asking specific questions to understand their needs, and anticipating issues. The tutorial also stresses the importance of taking definite actions and maintaining clear communication. By implementing these strategies, businesses can enhance customer trust and satisfaction.

What is a key element in providing sensational service according to the video?

• Offering discounts

• Caring body language and tone

• Ignoring customer feedback

• Using complex language

Why is it important to ask specific questions to clients?

• To understand their specific needs

• To confuse them

• To avoid providing service

• To fill time during a conversation

What should you do if you cannot answer a client's question immediately?

• Ignore the question

• Tell them you will find the best answer and get back to them

• Make up an answer

• Change the topic

How can anticipating issues improve customer service?

• By avoiding the customer

• By knowing how to better assist them

• By delaying service

• By surprising the customer

What is an example of thinking outside the box in customer service?

• Following a strict script

• Providing a unique solution not previously considered

• Offering a standard service

• Ignoring customer suggestions

Why is it important to avoid vague language in customer service?

• It saves time

• It makes communication more efficient

• It is more professional

• It confuses the customer

What should be done when a promise is made to a customer?

• Ensure it is kept and follow up as promised

• Forget about it

• Delay it indefinitely

• Change the promise