How to Answer the Phone: American English Pronunciation, 1 of 2

The video tutorial covers effective phone communication, focusing on common greetings like 'Hello', introducing oneself, offering assistance, confirming identity, and managing calls for others. It emphasizes the importance of pronunciation and tone in conveying messages clearly over the phone.

What is the most common way to answer the phone in the United States?

• Greetings

• Hi there

• Hello

• Good morning

What is the phonetic sound of the 'H' in 'Hello'?

• Voiced

• Silent

• Unvoiced

• Aspirated

When answering a work phone, how might you introduce yourself?

• Good day, how can I assist?

• Hi, what do you need?

• Hello, who is this?

• This is [Name]

Which phrase is used to offer help over the phone?

• What is your request?

• What do you want?

• How can I help you?

• Who is calling?

In the phrase 'How can I help you?', which word is typically reduced?

• Help

• Can

• You

• How

If someone asks for you on the phone, how can you confirm your identity?

• You found me

• This is she/he

• This is me

• I am here

What phrase can you use to ask someone to wait on the phone?

• Don't go

• Stay there

• Wait a moment

• Please hold on