TELEPHONE ENGLISH | How To Sound Professional On The Phone | Business English Lesson

This video tutorial by Anna English covers essential skills for telephone communication in English, focusing on both answering and making calls in a professional setting. It addresses the stress associated with phone conversations, especially for non-native speakers, and provides practical phrases and etiquette for various scenarios, including connecting to specific departments, leaving messages, and handling miscommunication. The tutorial also explains common telephone phrasal verbs, enhancing the viewer's ability to communicate effectively over the phone.

What are some common ways to answer the phone in a work environment?

How can you introduce yourself when making a call?

What should you do if the person you want to speak to is not available?

What should you include when leaving a message for someone?

What phrases can you use if you have trouble understanding the other person on the phone?

What is the difference between 'hold on' and 'hang on'?

What does it mean to 'get through' on a call?