PMP Certification Training - Case Study - 8

The video discusses the challenges faced by an ecommerce company expanding in the Asia Pacific region, focusing on people management issues as the workforce grows. It emphasizes the importance of emotional skills and effective project resource management to address these challenges. The video outlines Tuckman's stages of team development and various conflict resolution techniques to improve team dynamics and project performance.

What is the primary challenge faced by the ecommerce company as it expands?

• Lack of technological resources

• Inadequate marketing strategies

• Employee isolation and ego clashes

• Insufficient financial resources

Which skill set should a project manager prioritize to address team challenges effectively?

• Technical skills

• Marketing skills

• Emotional and interpersonal skills

• Financial management skills

What is the focus of the 'Develop Team' process in project resource management?

• Improving team competencies and interactions

• Enhancing marketing strategies

• Acquiring new technological tools

• Reducing project costs

In Tuckman's model, which stage involves team members beginning to trust each other?

• Performing

• Forming

• Norming

• Storming

During which stage of Tuckman's model do teams function as a well-organized unit?

• Adjourning

• Storming

• Forming

• Performing

Which conflict resolution technique involves emphasizing areas of agreement to maintain harmony?

• Collaborative problem solving

• Compromise

• Withdraw

• Smooth accommodate

What is the outcome of using a collaborative problem-solving approach in conflict resolution?

• Win-lose situation

• Lose-lose situation

• Win-win situation

• No resolution