ADKAR Model

The video tutorial presents a model for effective people management during the change process. It outlines steps such as creating awareness, fostering desire, providing knowledge, enabling implementation, and reinforcing change. Each element is scored to assess its presence, helping managers focus on areas needing improvement to facilitate successful change.

What is the first step in managing people effectively during a change process?

• Creating a desire to participate

• Reinforcing the change

• Implementing change daily

• Creating awareness of the need for change

Why is it important for individuals to have knowledge about the change?

• To increase fear and confusion

• To avoid participation in planning

• To reduce fear and confusion

• To ensure the change is reversed

What does reinforcing the change help prevent?

• Increasing confusion

• Reverting to old practices

• Reducing participation

• Creating awareness

How is the presence of change elements scored?

• On a scale of 1 to 20

• On a scale of 1 to 10

• On a scale of 1 to 100

• On a scale of 1 to 5

What should managers focus on according to the scoring model?

• Elements with high scores

• Elements with average scores

• Elements with abnormally low scores

• Elements with no scores