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The video provides a brief explanation of the term 'apologize', focusing on its meaning and usage.

Why are apologies considered important in communication?

• They are used to avoid conversations.

• They can mend and strengthen relationships.

• They help to express gratitude.

• They are a form of entertainment.

Which type of apology is most suitable when you unintentionally hurt someone's feelings?

• A humorous apology

• A sincere apology

• A sarcastic apology

• A formal apology

What is a key factor in delivering an effective apology?

• Being genuine and sincere

• Blaming the other person

• Avoiding eye contact

• Using complex vocabulary

How can apologies impact relationships?

• They can make relationships more formal.

• They can repair and enhance trust.

• They can weaken trust.

• They can create misunderstandings.

What should be avoided when making an apology?

• Taking responsibility

• Expressing regret

• Offering a solution

• Being defensive