Culture Trumps All in Retail: Gould

The video discusses the challenges and opportunities in the retail sector, emphasizing the importance of finding and nurturing great talent. It highlights the significance of culture and customer relationships in setting retailers apart. The speaker shares insights from the book 'Mandela's Way' and its impact on leadership and empowerment at Bloomingdale's. The video also covers strategies for navigating economic downturns, focusing on maintaining leadership and education programs. Overall, it stresses the importance of a long-term perspective and staying true to core values.

What role does the speaker believe relationships play in retail?

What book did the speaker introduce to the management committee, and what was its impact?

What does the speaker mean by 'it's a long game' in the context of retail?