QUICK SERVICE

QUICK SERVICE

Assessment

Interactive Video

History

KG - University

Hard

Created by

Wayground Content

FREE Resource

The video introduces Roy, a waiter in Munich known for his quick and neat service. Roy is not only efficient in his job but also an amateur jiu-jitsu expert who handles customer complaints in a unique way. The video humorously depicts Roy's method of dealing with a cold soup complaint by 'heating it up' for the customer. Roy's opponent in this demonstration is Hans Schnabel, a professional wrestler. The video concludes with Roy's service philosophy and a teaser for future content.

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is Roy's primary focus as a waiter?

Providing free meals

Engaging in conversations

Quick and neat service

Offering discounts

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does Roy handle a complaint about cold soup?

He reheats the soup with a jiu-jitsu move

He offers a refund

He apologizes profusely

He ignores the complaint

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who is Roy's opponent in the demonstration?

A fellow waiter

Hans Schnabel, a professional wrestler

A customer

A chef

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is Roy's approach to all customers?

He treats them differently based on their status

He offers them free drinks

He treats all customers the same way

He prioritizes regular customers

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does Roy offer at the end of the service?

A final tip for the customer

A discount coupon

A handshake

A free dessert