GAP Analysis

The video tutorial explains gap analysis, a method used by organizations to compare actual performance against standards. It outlines the steps involved, starting with defining specific objectives, setting benchmarks, and identifying key performance indicators. The process includes analyzing past and current performance to identify variances, preparing a gap analysis report, and determining causes of any performance gaps. Finally, it emphasizes creating an action plan to address these gaps and achieve desired objectives.

What are key performance indicators and why are they important in gap analysis?

What steps should be taken if an organization is not achieving its expected metrics?