HST-CNA - Conversation and Sending Messages

The video tutorial outlines the skills required for a nurse aide, focusing on effective communication with residents. It lists ten key skills, such as greeting residents by their preferred name, identifying oneself, and using social reinforcers. An example interaction demonstrates these skills in practice, highlighting the importance of listening, responding, and ensuring resident comfort.

Why is it important for a nurse aide to listen and respond appropriately when a resident speaks?

What should a nurse aide do before leaving the room?