Fortnum & Mason CEO Says Shoppers Want a 'Retail Experience'

The video discusses the impact of Brexit on UK businesses, particularly focusing on supply chain concerns and the company's robust growth despite potential challenges. It explores Fortnum & Mason's global expansion, including a new store in Hong Kong amid ongoing protests, and highlights the importance of physical retail experiences for millennials and Gen Z. The company adapts to changing shopping trends by offering unique in-store experiences. It also emphasizes growth in Asia and America, managing currency volatility, and maintaining strong supplier relationships.

What are the supply chain concerns mentioned in relation to the UK business?

How has the business in the UK been performing despite the challenges?

What steps have been taken to prepare for potential changes due to Brexit?

How does the company view its expansion plans in light of the current economic climate?

What is the significance of physical stores in the context of changing shopping behaviors?

In what ways is the company adapting to the preferences of younger consumers?

What challenges does the company face regarding currency volatility?