CLEAN : Fonterra CEO sorry for milk scare

The video addresses a quality issue affecting a product, with an apology to those impacted. It reassures consumers about safety, noting no reports of illness. Transparency is emphasized, with 90% of the product located and 10% under recall. The root cause is identified, and future actions are planned. The video concludes with a casual conversation.

What is the company's stance on consumer complaints related to the issue?

What percentage of the affected product is under recall?