What was identified as a significant disconnect within organizations during the pandemic?
When Helping Customers Comes at the Expense of Employees

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7 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
How did the shift to digital in the early 2000s impact employee experience?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
What are some consequences of the lack of integration of applications in organizations?
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
What role does employee experience play in customer satisfaction according to the text?
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
What should organizations consider to improve employee experience alongside customer experience?
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
In what ways did the pandemic highlight the lack of investments made for employees?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
How can companies avoid reverting to old habits that led to issues like the great resignation?
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