111 call centres need to put patients first
Interactive Video
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Other
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University
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Practice Problem
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Hard
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2 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
Why is it crucial for call handlers to use active listening skills?
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
What are the implications of the statement 'Management here believe 111 will only succeed if patients come before payback'?
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OFF
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