111 call centres need to put patients first

111 call centres need to put patients first

Assessment

Interactive Video

Other

University

Hard

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2 questions

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1.

OPEN ENDED QUESTION

3 mins • 1 pt

Why is it crucial for call handlers to use active listening skills?

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2.

OPEN ENDED QUESTION

3 mins • 1 pt

What are the implications of the statement 'Management here believe 111 will only succeed if patients come before payback'?

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OFF