Energy Company Complaints At An All Time High

Lynn Rojek faces billing issues with British Gas, leading to numerous complaints. A significant rise in complaints to the Energy Ombudsman highlights widespread dissatisfaction, primarily due to billing problems. Many customers remain unhappy even after the complaints process. The video discusses the importance of switching suppliers and seeking resolution through the Ombudsman. Energy companies like SSE and EDF promise improvements, but customer trust remains low.

What issue does Lynn Rojek face with her energy supplier?

What percentage of complaints to the Energy Ombudsman were related to billing problems?

What does the text suggest about the complaints process for energy customers?

What steps should a customer take if they are unhappy with their energy service?

How do the Big Six energy companies respond to complaints according to the text?