Providing great client service

The transcript describes the dedication of a Service Director and a memorable 10th birthday party event for clients, featuring a charity balloon competition. A client, who is colorblind, helps resolve a missing gold ticket issue, leading to improved client service by offering reports in grayscale. This demonstrates staff initiative and client-focused service.

What qualities does the Service Director demonstrate in their commitment to the firm?

Describe the event that took place for the firm's 10th birthday.

What was the purpose of the small competition during the birthday party?

How did the client, David, contribute to the event despite being colorblind?

What was the outcome of the staff's response to David's situation?