The Digital Consumer

The transcript covers Grab's response to COVID-19, including their pivot from ride-hailing to food delivery, and the launch of services like GrabCare. It discusses changes in consumer behavior, financial forecasts, and market trends. The conversation also touches on Grab's SPAC merger, competition with GoJek, and strategies for e-commerce and financial services. Finally, it highlights the leadership style and company culture at Grab.

How did the company respond to the challenges posed by COVID-19?

What was the main objective of the 'grab care' service launched during the pandemic?

In what ways did the company pivot its business model to support smaller businesses?

What challenges did the company face when pivoting from ride-hailing to food delivery?

What strategies did the company implement to support its drivers during the transition?

What were some of the changes in consumer behavior observed during COVID-19?

How did the company ensure safety and hygiene for its services during the pandemic?

What role does digital transformation play in the company's strategy moving forward?

How did the company adapt its financial services to meet the needs of underserved populations?