How did the company respond to the challenges posed by COVID-19?
The Digital Consumer

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9 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
What was the main objective of the 'grab care' service launched during the pandemic?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
In what ways did the company pivot its business model to support smaller businesses?
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
What challenges did the company face when pivoting from ride-hailing to food delivery?
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
What strategies did the company implement to support its drivers during the transition?
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
What were some of the changes in consumer behavior observed during COVID-19?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
How did the company ensure safety and hygiene for its services during the pandemic?
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8.
OPEN ENDED QUESTION
3 mins • 1 pt
What role does digital transformation play in the company's strategy moving forward?
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9.
OPEN ENDED QUESTION
3 mins • 1 pt
How did the company adapt its financial services to meet the needs of underserved populations?
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