Change Agent

The video tutorial explains the role of a change agent in an organization, who drives organizational change to improve effectiveness, promote innovation, or ensure compliance. It covers scenarios where change agents operate, distinguishing between internal and external agents. Internal agents, often managers, implement and manage change, while external agents, like activist investors, motivate change. Key skills for change agents include emotional intelligence, technical knowledge, action orientation, and effective communication.

What skills are generally required for a change agent managing the process of change?

How does emotional intelligence play a role in the effectiveness of a change agent?