HST-CNA - Assisting a Patient Who Is Demanding or Angry

The video tutorial outlines the skills required for nurse aides, focusing on effective communication and interaction with residents. It begins with an overview of the skills assessment process, followed by a detailed list of necessary skills such as greeting residents, identifying oneself, and maintaining calmness. The tutorial concludes with an example of a nurse aide interacting with a resident, demonstrating the application of these skills in a real-world scenario.

What is the first step when greeting a resident?

Why is it important to remain calm while giving care?

How should a nurse encourage a resident to talk about their concerns?

What should a nurse do before leaving the room?

What should a nurse do if a resident expresses discomfort?