The Secret to Success for Starbucks' Howard Schultz

The transcript covers a conversation about a board member's long tenure and their experiences visiting Starbucks, including the importance of waiting in line to understand store operations. It discusses the role of being a chair and the benefits of being unrecognized, akin to a secret shopper. The conversation touches on personal preferences, with a humorous note on a favorite drink. It highlights Howard Schultz's mentorship and his approach to making Starbucks successful by focusing on humanity and putting people first, both employees and customers.

What is your favorite drink at Starbucks and why?

How does the concept of putting people first manifest in Starbucks' operations?